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Shipping SHIPPING: We ship via UPS or USPS. Our rates approximate the rates charged to us by our delivery service providers. Because USPS cannot guarantee delivery, we can only guarantee that your order will not get delayed or lost in transit if you select the USPS option during checkout. Exceptions: Cheesecakes are priced to reflect the FedEx shipping charge. GOURMETEMPIRE.COM 100% GOURMET SATISFACTION GUARANTEE We are so confident in our ability to provide you with quality gourmet foods that we stand behind each and everyone of our foods with our 100% freshness and quality satisfaction guarantee. If you are not completely satisfied with a GOURMETEMPIRE.COM food order, we promise to make up for any disappointment with your choice of a refund or replacement as long as you alert us to the details of the problem within 3 business days of having received your order. Simply email us with any concerns or questions. GOURMETEMPIRE.COM reserves the right to change this policy if we feel our generous policy is being abused. YOU demand the best, and we strive to exceed even the highest expectations! Why? Because you are our most valuable asset! MERCHANDISE RETURN POLICY COOKWARE: 100% credit is allowed for manufacturer's defects. Unopened boxes of returned cookware will receive 80% credit. It is necessary to obtain a Return Authorization Number from GourmetEmpire.com before returning any merchandise. EMAIL US AT: CUSTOMERSUPPORT@GOURMETEMPIRE.COM PERSONALIZED/ENGRAVED ITEMS ARE NOT RETURNABLE GOURMETEMPIRE.COM retains the rights to amend, change, edit any policy or any part of this site without prior notification to any party. GOURMETEMPIRE.COM is not responsible for photo errors provided by manufacturers. |
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